Help Center

FAQ

ORDERS

Do you offer returns?

Can I cancel my order?

Can I change my order once I've placed it?

Do you offer exchanges?

What if my order arrives damaged / is missing?

Can I merge my orders with SOZOMAIKA orders

Can I merge my orders with Reiq?

I emailed your customer service team. When should I expect a response?

I have not received my order confirmation. What should I do?

I've received the incorrect items in my order, what should I do?

My package seems to stop moving.

Why is my order delayed?

How long will it take for my Pre-Orders to be shipped out?